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My salesman, Kevin, and his Manager, Wes, went to enormous lengths to finance my new Honda Fit. I had some solid strengths in my overall financial profile, and some challenges: they made it work. Everyone I dealt with there was trustworthy, kept their word at every stage of the process, and was also... authentically kind, friendly and polite---which is actually RARE in the car industry, and goes a LONG way in facilitating a purchase process. I had already shopped around at numerous other dealerships when I landed at Hansel Honda and had not found these qualities in any other setting. Hansel Honda folks were unique in their consistent level of great service. I have already sent friends and colleagues there, and will continue to do so. And I LOVE my Honda Fit!! It is perfect for all aspects of my life...dependable, speedy, great gas mileage (45+ highway; 39 in town), really cute/sharp, and SO spacious on the inside! This was just a great all around experience and outcome for which I am extremely grateful.Show more
30 Oct 2017
It was a really nice experience. They really helped me and my wife out to leave with our new car they treated us well and I will recommend my family and friends to go and buy at car from them
29 Oct 2017
Very happy with the team that cared for me, and I was a high maintenance customer. Buying a car is a trying experience, and I didn't know what I wanted, and was considering weather to buy a Honda, Toyota or Kia. Atilio was very positive and enthusiastic with no pressure. I test drove several... vehicles in the span of a week, and when I decided to buy a Civic, Christian was very helpful in choosing the right one for me. And then there was Marci in finance, by the time I got to her office I was tired and hungry. She was delightful; funny, informative, and she had snacks! They call her Mamma Marcie because she takes such good care of the staff and her customers, I highly recomend her for any customer care position. I feel that I have the right car, the right deal, and it was a pleasurable experience overall.Show more
22 Aug 2017
i would definitely recommend Hansel Honda in Petaluma to my friends and family. I brought my son into buy a new car and we were treated with the best customer service by both Marci and the finance manager. They were able to answer all of our questions that we had and they took the time to explai...n the answers thoroughly to us They had a great selection of cars there to choose from and Marci was able to explain the differences within the models. Amy marsili and Tyler andersonShow more
08 Aug 2017
My last two trips to buy a car were at small dealers, with the last one ending up with me buying a car that ended up being more of a headache than I was truly willing to deal with. Coming to a reputable large dealership, I was a bit apprehensive the staff may be a bit pushy or wouldn't really be abl...e to make me feel like they cared, but I was pleasantly surprised. I sent a request for more info on a car on a Friday night & Manny got back to me the next morning to make an appointment for me to come by & take a look. He answered all my questions, got all my needs taken care of & even got me a better deal on my financing & took my old car. I also can rest easy knowing I can come back if there are any issues so I will definitely be keeping them in mind when it comes time for me or any of my friends to get a car.Show more
30 Jul 2017
I'm not one for the whole car buying process. It's long, tedious & as a former sales person, I find myself recognizing little cues & tactics sales people use to achieve their objective (which i'm not mad at, just kinda jaded to the whole thing in general). In addition, my last experience... with buying a car was less than stellar & left me with a car that as much as I loved, gave me a whole lot more problems than I wanted. All that said, this was pretty nice. I saw the car online & sent a request to the dealer to see if it was still available & my guy, Manny V. got back to me the next morning to set up a time to check it out. When we got there Manny answered our questions, & worked with us to get us a pretty good deal on my new (used) car. He was even able to take my old beloved off my hands too. It was a Saturday, so while there was a lot of hustle & bustle we never felt like we weren't cared for or paid attention to. If my specific tastes allow, I just might come back for the next one.Show more
19 Jul 2017
I had such a pleasant experience at Honda! Manny was great, he took a lot of time with me and made sure he was able to find a payment that would work best for me and he even let me use his computer to buy my new insurance for my car. So glad I chose to use Manny Valdez at Honda. Thank you.
13 Jun 2017
Came in a week ago just window shopping Andrew answered our questions took the time to help ueven though we weren't buying. Was so impressed when we decided to buy we came back to Handel Honda and asked for Andrew
09 Jun 2017
Manny was excellent from the first email to the last handshake. He was transparent from the beginning and worked to answer all our questions and make the deal happen.
07 Jun 2017
The team at Handel Honda is always welcoming and helpful. Everyone is nice and respectful as well. The customer service I received at Handel was outstanding. They never make you feel like you are an inconvenience, in fact it's the opposite. Great dealership all around.